INSIGHTS BLOG INSIGHTS BLOG Reject The Status Quo To Redefine Your Relationship With Your Customers In 2010, the Edward Hines Lumber Company went bankrupt. At the time, it seemed the company would be a sure casualty of a tough economy, a crumbling housing market and a...
INSIGHTS BLOG INSIGHTS BLOG Focus On Sensational Customer Obsession To Create Thrill How do you become an overpowering force in distribution? Let me share with you the story of Berlin Packaging. I’ve had the good fortune of working with Berlin Packaging over the past...
INSIGHTS BLOG INSIGHTS BLOG The Art of Genuine and Sensational Customer Obsession There’s a lot of talk in business circles these days about customer obsession. But for too many companies that’s all it is, talk. Here’s how I know the customer obsession concept hasn’t...
INSIGHTS BLOG INSIGHTS BLOG Distribution As We Know It Is Dead Distribution is dead. Ok, I don’t want to be hyperbolic. So, let’s try this: Distribution “as we know it and we’ve relied on the past doesn’t exist anymore.” This quote comes from the mind of...
INSIGHTS BLOG INSIGHTS BLOG 3 Important Strategies For Innovative Distributors In 2020 Distribution is changing. It’s not just that it’s changing; it’s changing with such ferocity, speed and complexity that it’s unlike anything we’ve ever experienced before. I make...
INSIGHTS BLOG INSIGHTS BLOG Want To Be More Creative, Innovative & Productive? Ignore Your To-Do List. What did you do today that will keep your business thriving five years now? As I type this, I’m about to board a flight back home to Chicago from Austin. I just...
