About this episode:

In today’s episode, Dirk talks with Kelly Jones, Ph.D., Director of Learning and Program Content, at the National Association of Electrical Distributors (NAED).

Kelly discusses the findings of her qualitative research and instructional design in higher education, corporate training, non-profit organizations, and now NAED.   With a focus on leadership, Kelly presents a new paradigm of what will define effective leadership post-COVID.  To kick off the conversation Dirk and Kelly look at the often stated truism throughout distribution that “this is a relationship business” and suggest a new paradigm.

Among the topics explored by Dirk and Kelly:

• The #1 criteria that retains talented employees (hint, it’s not what you think)
• The critical importance of the first 30 days of an employee’s employment.
• The correlation between employee experience and customer experience
• How COVID and its uncertainty is heightening the need for leaders to rethink their relationship with their employees

Information on referenced topics:

National Association of Electrical Distributors:  www.naed.org
UnleashWD:  www.unleashwd.com